Terms and Conditions

About Us

JK Products are an Importer and distributor of leading Radio Control (RC) hobby brands in South Africa.

Shop online or order from your Favourite Local Hobby Shop.

Our address:

JK Products

8 Cyclonite Street

The Interchange

Somerset West

7130

South Africa

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes.

Payment Options & Pricing

• All transactions will be processed in South African Rands (ZAR).
• You’re total order price will include the price of the purchase plus VAT and shipping/courier charges.
• JK Products reserves the right to change pricing at any time without prior notice.

Shipping Information:

South Africa:

JK Products offers fast delivery to any town in South Africa through the Courier Guy, big or small parcels. They deliver direct to your door or office. Overnight delivery is just 1 – 2 days! However please do allow 2 – 3 days for delivery as sometimes it can be delayed due to unforeseen circumstances. This is out of our control. Some cities are outlying areas which can affect delivery times.

Privacy Policy

We collect information about you during the checkout process on our store.

What we collect and store:

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others:

We share information with third parties who help us provide our orders and store services to you; for example —

Payments:

We accept payments through Netcash. When processing payments, some of your data will be passed to Netcash, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Netcash privacy notice for more details

Returns & Refund Policy:

Thank you for shopping at JK Products.

If you are not entirely satisfied with your purchase: Our products can be returned within 7 days of the original purchase of the product. Before you return a product, please make sure that:

• The product was purchased in the last 7 days
• The original invoice is required for all returns
• Item(s) must be in original unopened packaging
• The product is in its original packaging and has not been used
• Certain non-stocking/special order items may not be returnable
• You must contact us for a Return Authorization before returning any item

Send the product with its original packing to:

JK Products

8 Cyclonite Street

The Interchange

Somerset West

7130

Return shipping charges:
Shipping charges incurred in connection with the return of a product are non-refundable.

Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the items

Damaged items:
If you received a damaged product, please notify us immediately for assistance.